/* ══════════════════════════════════════════════════════════
   SweepNspect Command Center v2.0 — Black Collar Edition
   Responsive: Phone → Fold Closed → Fold Open → Desktop
   ══════════════════════════════════════════════════════════ */

/* ── Variables ──────────────────────────────────────────── */
:root {
  /* Palette — Black Collar */
  --navy:          #12121e;
  --navy-light:    #1a1a2e;
  --navy-lighter:  #22223a;
  --navy-surface:  #1e1e30;
  --brick:         #c0392b;
  --brick-light:   #e74c3c;
  --brick-dim:     rgba(192,57,43,0.15);
  --brass:         #d4a574;
  --brass-light:   #e8c4a0;
  --brass-dim:     rgba(212,165,116,0.12);
  --brass-glow:    rgba(212,165,116,0.06);
  --cream:         #f0ebe3;
  --cream-dim:     #c8c3bb;
  --soot:          #2a2a3a;
  --soot-light:    #353548;
  --green:         #27ae60;
  --green-dim:     rgba(39,174,96,0.15);
  --yellow:        #f39c12;
  --yellow-dim:    rgba(243,156,18,0.12);
  --purple:        #8e44ad;
  --purple-dim:    rgba(142,68,173,0.12);
  --cyan:          #00bcd4;
  --cyan-dim:      rgba(0,188,212,0.10);
  --text:          #e0dcd4;
  --text-dim:      #8a8680;
  --text-muted:    #5a5652;
  --border:        rgba(212,165,116,0.08);
  --border-hover:  rgba(212,165,116,0.15);
  --glass:         rgba(18,18,30,0.85);
  --glass-light:   rgba(26,26,46,0.75);

  /* Layout */
  --sidebar-w:     220px;
  --rail-w:        60px;
  --tab-h:         60px;
  --header-h:      52px;
  --split-list-w:  380px;
  --radius:        10px;
  --radius-sm:     6px;
  --radius-xs:     4px;

  /* Typography */
  --font-display:  'Outfit', sans-serif;
  --font-body:     'Manrope', sans-serif;
  --font-mono:     'JetBrains Mono', monospace;

  /* Transitions */
  --ease-out:      cubic-bezier(0.16, 1, 0.3, 1);
  --ease-bounce:   cubic-bezier(0.34, 1.56, 0.64, 1);
  --dur:           0.2s;
  --dur-slow:      0.4s;
}

/* ── Reset ──────────────────────────────────────────────── */
*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }

html {
  -webkit-text-size-adjust: 100%;
  -webkit-tap-highlight-color: transparent;
  scroll-behavior: smooth;
}

body {
  font-family: var(--font-body);
  background: var(--navy);
  color: var(--text);
  line-height: 1.5;
  height: 100vh;
  height: 100dvh;
  overflow: hidden;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

/* Ambient background — subtle warmth */
body::before {
  content: '';
  position: fixed;
  inset: 0;
  background:
    radial-gradient(ellipse at 15% 20%, rgba(192,57,43,0.04) 0%, transparent 50%),
    radial-gradient(ellipse at 85% 80%, rgba(212,165,116,0.03) 0%, transparent 50%),
    radial-gradient(ellipse at 50% 50%, rgba(142,68,173,0.02) 0%, transparent 60%);
  pointer-events: none;
  z-index: 0;
}

/* Noise texture overlay */
body::after {
  content: '';
  position: fixed;
  inset: 0;
  opacity: 0.025;
  background-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 256 256' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)'/%3E%3C/svg%3E");
  background-size: 200px 200px;
  pointer-events: none;
  z-index: 0;
}

/* ── App Shell Layout ──────────────────────────────────── */
#app {
  display: grid;
  grid-template-columns: 1fr;
  grid-template-rows: 1fr var(--tab-h);
  height: 100vh;
  height: 100dvh;
  position: relative;
  z-index: 1;
}

/* ── Desktop Sidebar ───────────────────────────────────── */
.sidebar {
  display: none;
  flex-direction: column;
  background: linear-gradient(180deg, #161622 0%, #1a1a2a 100%);
  border-right: 1px solid var(--border);
  grid-row: 1 / -1;
  overflow: hidden;
  position: relative;
  z-index: 20;
}

/* Sidebar glow accent */
.sidebar::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 120px;
  background: linear-gradient(180deg, rgba(192,57,43,0.06) 0%, transparent 100%);
  pointer-events: none;
}

.sidebar-brand {
  padding: 20px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  gap: 12px;
  position: relative;
}

.brand-mark {
  width: 36px;
  height: 36px;
  background: linear-gradient(135deg, var(--brick) 0%, #d44637 100%);
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 17px;
  color: #fff;
  box-shadow: 0 4px 16px rgba(192,57,43,0.35), inset 0 1px 0 rgba(255,255,255,0.15);
  flex-shrink: 0;
}

.brand-text {
  display: flex;
  flex-direction: column;
}

.brand-name {
  font-family: var(--font-display);
  font-size: 15px;
  font-weight: 700;
  color: var(--cream);
  letter-spacing: -0.3px;
  line-height: 1.2;
}

.brand-sub {
  font-size: 10px;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 1.5px;
}

.sidebar-nav {
  flex: 1;
  padding: 8px 0;
  list-style: none;
  overflow-y: auto;
}

.sidebar-nav li { position: relative; }

.sidebar-nav a {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 20px;
  color: var(--text-dim);
  text-decoration: none;
  font-family: var(--font-body);
  font-size: 13px;
  font-weight: 500;
  transition: all var(--dur) var(--ease-out);
  border-left: 3px solid transparent;
  position: relative;
}

.sidebar-nav a:hover {
  color: var(--cream);
  background: rgba(255,255,255,0.03);
}

.sidebar-nav a.active {
  color: var(--brass);
  background: linear-gradient(90deg, rgba(212,165,116,0.1) 0%, transparent 80%);
  border-left-color: var(--brass);
}

.sidebar-nav a.active::after {
  content: '';
  position: absolute;
  left: 0;
  top: 50%;
  transform: translateY(-50%);
  width: 3px;
  height: 20px;
  background: var(--brass);
  border-radius: 0 2px 2px 0;
  box-shadow: 0 0 12px rgba(212,165,116,0.4);
}

.sidebar-nav .nav-icon {
  width: 20px;
  height: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  opacity: 0.7;
}

.sidebar-nav a.active .nav-icon { opacity: 1; }

.sidebar-nav .nav-icon svg {
  width: 18px;
  height: 18px;
  stroke: currentColor;
  fill: none;
  stroke-width: 1.8;
}

.sidebar-nav .nav-badge {
  margin-left: auto;
  background: var(--brick);
  color: #fff;
  font-family: var(--font-mono);
  font-size: 10px;
  font-weight: 600;
  padding: 1px 7px;
  border-radius: 10px;
  min-width: 20px;
  text-align: center;
  line-height: 1.6;
}

.sidebar-footer {
  padding: 14px 20px;
  border-top: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.conn-row, .clauser-row {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 11px;
  color: var(--text-muted);
  font-family: var(--font-mono);
}

.sidebar-meta {
  font-size: 10px;
  color: var(--text-muted);
  opacity: 0.6;
  margin-top: 4px;
}

/* ── Icon Rail (Fold Open) ──────────────────────────────── */
.icon-rail {
  display: none;
  flex-direction: column;
  align-items: center;
  width: var(--rail-w);
  background: linear-gradient(180deg, #161622 0%, #1a1a2a 100%);
  border-right: 1px solid var(--border);
  padding: 12px 0;
  gap: 2px;
  grid-row: 1 / -1;
  z-index: 20;
  overflow-y: auto;
  overflow-x: hidden;
}

.rail-brand {
  width: 36px;
  height: 36px;
  background: linear-gradient(135deg, var(--brick) 0%, #d44637 100%);
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 15px;
  color: #fff;
  box-shadow: 0 4px 12px rgba(192,57,43,0.3);
  margin-bottom: 12px;
  flex-shrink: 0;
}

.rail-item {
  width: 44px;
  height: 44px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius);
  color: var(--text-dim);
  cursor: pointer;
  transition: all var(--dur) var(--ease-out);
  position: relative;
  text-decoration: none;
}

.rail-item:hover {
  color: var(--cream);
  background: rgba(255,255,255,0.05);
}

.rail-item.active {
  color: var(--brass);
  background: var(--brass-dim);
}

.rail-item svg {
  width: 20px;
  height: 20px;
  stroke: currentColor;
  fill: none;
  stroke-width: 1.8;
}

.rail-item .rail-badge {
  position: absolute;
  top: 4px;
  right: 4px;
  width: 16px;
  height: 16px;
  background: var(--brick);
  border-radius: 50%;
  font-family: var(--font-mono);
  font-size: 9px;
  font-weight: 700;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid var(--navy);
}

/* Rail tooltip */
.rail-item .rail-tip {
  position: absolute;
  left: calc(100% + 8px);
  top: 50%;
  transform: translateY(-50%);
  background: var(--soot);
  color: var(--cream);
  font-size: 12px;
  font-weight: 500;
  padding: 4px 10px;
  border-radius: var(--radius-xs);
  white-space: nowrap;
  pointer-events: none;
  opacity: 0;
  transition: opacity 0.15s;
  z-index: 100;
  box-shadow: 0 4px 12px rgba(0,0,0,0.3);
}

.rail-item:hover .rail-tip { opacity: 1; }

/* ── Bottom Tab Bar (Mobile) ────────────────────────────── */
.tab-bar {
  display: flex;
  align-items: center;
  justify-content: space-around;
  height: var(--tab-h);
  background: var(--glass);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-top: 1px solid var(--border);
  padding: 0 4px;
  padding-bottom: env(safe-area-inset-bottom, 0);
  z-index: 30;
}

.tab-item {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 3px;
  flex: 1;
  height: 100%;
  color: var(--text-muted);
  text-decoration: none;
  font-size: 10px;
  font-weight: 600;
  transition: color var(--dur);
  position: relative;
  -webkit-tap-highlight-color: transparent;
  min-width: 0;
}

.tab-item svg {
  width: 22px;
  height: 22px;
  stroke: currentColor;
  fill: none;
  stroke-width: 1.8;
  flex-shrink: 0;
}

.tab-item.active {
  color: var(--brass);
}

.tab-item.active::before {
  content: '';
  position: absolute;
  top: 0;
  left: 50%;
  transform: translateX(-50%);
  width: 24px;
  height: 3px;
  background: var(--brass);
  border-radius: 0 0 3px 3px;
  box-shadow: 0 2px 8px rgba(212,165,116,0.4);
}

.tab-item .tab-badge {
  position: absolute;
  top: 6px;
  right: 50%;
  transform: translateX(12px);
  min-width: 16px;
  height: 16px;
  background: var(--brick);
  border-radius: 8px;
  font-family: var(--font-mono);
  font-size: 9px;
  font-weight: 700;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 4px;
  border: 2px solid var(--navy);
}

.tab-item .tab-label {
  font-family: var(--font-body);
  letter-spacing: 0.2px;
}

/* More button (overflow) */
.tab-item.tab-more svg { stroke-width: 2.5; }

/* ── Main Area ──────────────────────────────────────────── */
.main {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  min-width: 0;
}

.main-header {
  height: var(--header-h);
  min-height: var(--header-h);
  padding: 0 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  border-bottom: 1px solid var(--border);
  background: var(--glass);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  flex-shrink: 0;
  z-index: 10;
}

.header-left {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.hamburger {
  display: flex;
  flex-direction: column;
  gap: 4px;
  background: none;
  border: none;
  cursor: pointer;
  padding: 6px;
  border-radius: var(--radius-xs);
}

.hamburger span {
  width: 18px;
  height: 2px;
  background: var(--text-dim);
  border-radius: 1px;
  transition: all var(--dur);
}

.hamburger:hover span { background: var(--cream); }

.view-title {
  font-family: var(--font-display);
  font-size: 17px;
  font-weight: 700;
  color: var(--cream);
  letter-spacing: -0.3px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.header-right {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-shrink: 0;
}

.header-quick-stats {
  display: none;
  align-items: center;
  gap: 12px;
  margin-right: 8px;
}

.qs-item {
  display: flex;
  align-items: center;
  gap: 5px;
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--text-dim);
}

.qs-item svg { opacity: 0.5; }
.qs-revenue { color: var(--brass); font-weight: 600; }

.header-btn {
  position: relative;
  background: none;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 7px;
  cursor: pointer;
  color: var(--text-dim);
  transition: all var(--dur);
  display: flex;
  align-items: center;
  justify-content: center;
}

.header-btn:hover {
  color: var(--cream);
  border-color: var(--border-hover);
  background: rgba(255,255,255,0.03);
}

.header-btn svg {
  width: 18px;
  height: 18px;
}

.header-btn.tts-muted {
  color: var(--text-muted);
  opacity: 0.5;
}
.header-btn.tts-muted:hover {
  opacity: 0.8;
}

/* ── Global Search ─────────────────────────────────────── */
.header-search {
  position: relative;
  display: none;
}
.header-search-input {
  width: 180px;
  padding: 6px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--navy-light);
  color: var(--text);
  font-size: 12px;
  font-family: var(--font-body);
  transition: width 0.2s, border-color 0.15s;
}
.header-search-input:focus {
  width: 260px;
  border-color: var(--brass);
  outline: none;
}
.header-search-input::placeholder { color: var(--text-muted); }

.search-results-dropdown {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  width: 340px;
  max-height: 420px;
  overflow-y: auto;
  background: var(--soot);
  border: 1px solid var(--border-hover);
  border-radius: var(--radius);
  box-shadow: 0 12px 40px rgba(0,0,0,0.5);
  z-index: 200;
}
.search-group-label {
  padding: 8px 12px 4px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  border-top: 1px solid var(--border);
}
.search-group-label:first-child { border-top: none; }
.search-result-item {
  display: block;
  padding: 8px 12px;
  text-decoration: none;
  color: var(--text);
  transition: background 0.1s;
  cursor: pointer;
}
.search-result-item:hover { background: rgba(255,255,255,0.04); }
.search-result-title {
  font-size: 13px;
  font-weight: 500;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.search-result-sub {
  font-size: 11px;
  color: var(--text-dim);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.search-empty, .search-more {
  padding: 12px;
  text-align: center;
  font-size: 12px;
  color: var(--text-muted);
}

/* Show search on wider screens */
@media (min-width: 600px) {
  .header-search { display: block; }
}

.notif-badge {
  position: absolute;
  top: -5px;
  right: -5px;
  min-width: 18px;
  height: 18px;
  background: var(--brick);
  border-radius: 9px;
  font-family: var(--font-mono);
  font-size: 10px;
  font-weight: 700;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 4px;
  border: 2px solid var(--navy);
  animation: badge-in 0.3s var(--ease-bounce);
}

.header-clock {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--text-muted);
  white-space: nowrap;
  display: none;
}

/* ── View Container ─────────────────────────────────────── */
.view-container {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 16px;
  scroll-behavior: smooth;
  -webkit-overflow-scrolling: touch;
}

.view-loading {
  display: flex;
  align-items: center;
  justify-content: center;
  height: 200px;
}

/* ── Mobile Menu Overlay ────────────────────────────────── */
.menu-overlay {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.5);
  z-index: 19;
  opacity: 0;
  transition: opacity 0.3s;
}

.menu-overlay.open {
  display: block;
  opacity: 1;
}

/* ── Stat Cards ─────────────────────────────────────────── */
.stat-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 12px;
  margin-bottom: 20px;
}

.stat-card {
  background: linear-gradient(145deg, var(--navy-light) 0%, var(--navy-surface) 100%);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px;
  transition: all var(--dur) var(--ease-out);
  position: relative;
  overflow: hidden;
}

.stat-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 1px;
  background: linear-gradient(90deg, transparent, rgba(212,165,116,0.15), transparent);
}

.stat-card:hover {
  border-color: var(--border-hover);
  box-shadow: 0 4px 20px rgba(0,0,0,0.2);
}

.stat-label {
  font-family: var(--font-body);
  font-size: 11px;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.8px;
  margin-bottom: 8px;
}

.stat-value {
  font-family: var(--font-display);
  font-size: 28px;
  font-weight: 800;
  color: var(--cream);
  line-height: 1;
  letter-spacing: -0.5px;
}

.stat-value.danger { color: var(--brick-light); }
.stat-value.success { color: var(--green); }
.stat-value.brass { color: var(--brass); }
.stat-value.purple { color: var(--purple); }

.stat-sub {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--text-dim);
  margin-top: 6px;
}

/* ── Founding 25 Tracker ──────────────────────────────── */
.founding-tracker {
  background: linear-gradient(160deg, #1a2a44 0%, var(--navy-surface) 100%);
  border: 1px solid #e8621a33;
  border-radius: var(--radius);
  padding: 16px 20px;
  margin-bottom: 16px;
}
.founding-tracker-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 12px;
}
.founding-tracker-count {
  display: flex;
  align-items: baseline;
  gap: 2px;
}
.founding-count-num {
  font-family: var(--font-mono);
  font-size: 28px;
  font-weight: 800;
  color: #e8621a;
}
.founding-count-label {
  font-family: var(--font-mono);
  font-size: 14px;
  color: var(--text-dim);
}
.founding-progress-bar {
  width: 100%;
  height: 8px;
  background: var(--soot);
  border-radius: 4px;
  overflow: hidden;
  margin-bottom: 10px;
}
.founding-progress-fill {
  height: 100%;
  background: linear-gradient(90deg, #e8621a, #f0963a);
  border-radius: 4px;
  transition: width 0.6s ease;
}
.founding-tracker-stats {
  display: flex;
  gap: 16px;
  flex-wrap: wrap;
}
.founding-stat {
  font-size: 11px;
  font-family: var(--font-mono);
  color: var(--text-dim);
}
.founding-stat.approved { color: var(--green); }
.founding-stat.pending { color: #e8621a; }
.founding-stat.rejected { color: var(--brick-light); }

/* ── Panels ─────────────────────────────────────────────── */
.panel-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
  margin-bottom: 20px;
}

.panel {
  background: linear-gradient(160deg, var(--navy-light) 0%, var(--navy-surface) 100%);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
  position: relative;
}

.panel::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 1px;
  background: linear-gradient(90deg, transparent, rgba(212,165,116,0.1), transparent);
}

.panel-header {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.panel-header h2 {
  font-family: var(--font-display);
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--text-dim);
}

.panel-body {
  padding: 14px 16px;
}

/* ── Clauser Card ───────────────────────────────────────── */
.stat-card.clauser-card {
  background: linear-gradient(145deg, rgba(142,68,173,0.08) 0%, var(--navy-light) 100%);
  border-color: rgba(142,68,173,0.12);
}

.clauser-panel { display: flex; flex-direction: column; gap: 6px; }
.clauser-status-row { display: flex; align-items: center; gap: 8px; }
.clauser-status-text { font-family: var(--font-display); font-size: 18px; font-weight: 700; color: var(--cream); }
.clauser-task { font-size: 12px; color: var(--purple); font-style: italic; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.clauser-meta { display: flex; gap: 12px; font-size: 11px; color: var(--text-dim); font-family: var(--font-mono); }
.clauser-toggle { margin-top: 4px; }

/* ── Badges ─────────────────────────────────────────────── */
.plan-badge, .status-badge {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 3px 10px;
  border-radius: 10px;
  display: inline-block;
}

.plan-badge.solo { background: var(--soot-light); color: var(--text-dim); }
.plan-badge.pro { background: var(--brass-dim); color: var(--brass); }
.plan-badge.team { background: var(--purple-dim); color: var(--purple); }
.plan-badge.founding { background: var(--green-dim); color: var(--green); }

.status-badge.active { background: var(--green-dim); color: var(--green); }
.status-badge.trial { background: var(--cyan-dim); color: var(--cyan); }
.status-badge.churned { background: var(--brick-dim); color: var(--brick-light); }
.status-badge.lead { background: var(--yellow-dim); color: var(--yellow); }
.status-badge.pending { background: var(--soot-light); color: var(--text-dim); }

/* Ticket statuses */
.ticket-status {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  padding: 3px 10px;
  border-radius: 10px;
  letter-spacing: 0.3px;
}

.ticket-status.new { background: var(--cyan-dim); color: var(--cyan); }
.ticket-status.ai-working { background: var(--purple-dim); color: var(--purple); }
.ticket-status.review { background: var(--yellow-dim); color: var(--yellow); }
.ticket-status.resolved { background: var(--green-dim); color: var(--green); }
.ticket-status.escalated { background: var(--brick-dim); color: var(--brick-light); }
.ticket-status.closed { background: var(--soot-light); color: var(--text-dim); }

/* Category badges */
.ticket-cat-badge {
  display: inline-block; padding: 1px 6px; border-radius: 3px;
  font-size: 10px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.3px;
}
.cat-bug { background: var(--brick-dim); color: var(--brick-light); }
.cat-feature-request { background: var(--purple-dim); color: var(--purple); }
.cat-question { background: var(--cyan-dim); color: var(--cyan); }
.cat-support { background: var(--soot-light); color: var(--text-dim); }

/* Source badges (comms) */
.source-badge {
  font-size: 9px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 2px 8px;
  border-radius: 4px;
}

.source-badge.email { background: rgba(59,130,246,0.15); color: #60a5fa; }
.source-badge.livechat { background: var(--green-dim); color: var(--green); }
.source-badge.facebook { background: rgba(59,89,152,0.2); color: #8b9dc3; }
.source-badge.sync { background: var(--purple-dim); color: #b07cc6; }
.source-badge.sms { background: rgba(234,179,8,0.15); color: #eab308; }

/* Category tags (inbox) */
.tag-ticket   { background: rgba(59,130,246,0.15); color: #60a5fa; }
.tag-bug      { background: var(--brick-dim); color: var(--brick-light); }
.tag-founding { background: var(--green-dim); color: var(--green); }
.tag-billing  { background: var(--yellow-dim); color: var(--yellow); }
.tag-feature  { background: var(--purple-dim); color: var(--purple); }
.tag-livechat { background: var(--green-dim); color: var(--green); }
.tag-facebook { background: rgba(59,89,152,0.2); color: #8b9dc3; }
.tag-demo     { background: var(--cyan-dim); color: var(--cyan); }
.tag-referral { background: rgba(236,72,153,0.15); color: #f472b6; }
.tag-contact  { background: var(--soot-light); color: var(--text-dim); }
.tag-partner  { background: rgba(168,85,247,0.15); color: #c084fc; }
.tag-system   { background: var(--soot); color: var(--text-muted); }

/* ── Buttons ────────────────────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px 16px;
  font-family: var(--font-body);
  font-size: 13px;
  font-weight: 600;
  border: none;
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: all var(--dur) var(--ease-out);
  white-space: nowrap;
  line-height: 1.4;
}

.btn-primary {
  background: linear-gradient(135deg, var(--brick) 0%, #d44637 100%);
  color: #fff;
  box-shadow: 0 2px 10px rgba(192,57,43,0.25);
}

.btn-primary:hover {
  box-shadow: 0 4px 16px rgba(192,57,43,0.35);
  transform: translateY(-1px);
}

.btn-success {
  background: var(--green);
  color: #fff;
  box-shadow: 0 2px 10px rgba(39,174,96,0.25);
}

.btn-ghost {
  background: transparent;
  color: var(--text-dim);
  border: 1px solid var(--border);
}

.btn-ghost:hover {
  color: var(--cream);
  border-color: var(--border-hover);
  background: rgba(255,255,255,0.03);
}

.btn-sm { padding: 5px 12px; font-size: 12px; }

.btn:disabled { opacity: 0.4; cursor: not-allowed; transform: none; }

/* ── Forms ──────────────────────────────────────────────── */
.form-group {
  margin-bottom: 14px;
}

.form-group label, .form-label {
  display: block;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  margin-bottom: 6px;
}

.form-input, .form-select, .form-textarea {
  width: 100%;
  padding: 9px 12px;
  background: var(--navy);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--cream);
  font-family: var(--font-body);
  font-size: 13px;
  outline: none;
  transition: border-color var(--dur);
}

.form-input:focus, .form-select:focus, .form-textarea:focus {
  border-color: var(--brass);
  box-shadow: 0 0 0 2px rgba(212,165,116,0.1);
}

.form-input::placeholder, .form-textarea::placeholder {
  color: var(--text-muted);
}

.form-select { cursor: pointer; }
.form-select option { background: var(--navy); }
.form-textarea { resize: vertical; min-height: 80px; }

/* ── Tables ─────────────────────────────────────────────── */
.data-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.data-table th {
  text-align: left;
  padding: 10px 12px;
  font-family: var(--font-display);
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border);
}

.data-table td {
  padding: 10px 12px;
  border-bottom: 1px solid rgba(255,255,255,0.03);
  color: var(--text);
}

.data-table tr:hover td { background: rgba(255,255,255,0.02); }
.data-table tr:last-child td { border-bottom: none; }

/* ── Ticket List ────────────────────────────────────────── */
.ticket-list { list-style: none; }

.ticket-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid rgba(255,255,255,0.04);
  cursor: pointer;
  transition: background var(--dur);
}

.ticket-item:hover { background: rgba(255,255,255,0.02); padding-left: 4px; padding-right: 4px; border-radius: var(--radius-sm); }
.ticket-item:last-child { border-bottom: none; }

.ticket-priority {
  width: 4px;
  height: 32px;
  border-radius: 2px;
  flex-shrink: 0;
}

.ticket-priority.critical { background: var(--brick-light); box-shadow: 0 0 6px rgba(192,57,43,0.4); }
.ticket-priority.high { background: var(--yellow); }
.ticket-priority.normal { background: var(--cyan); }
.ticket-priority.low { background: var(--text-muted); }

.ticket-info { flex: 1; min-width: 0; }
.ticket-subject { font-size: 13px; font-weight: 500; color: var(--cream); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-meta { font-size: 11px; color: var(--text-dim); margin-top: 2px; font-family: var(--font-mono); }

/* ── Activity List ──────────────────────────────────────── */
.activity-list { list-style: none; }

.activity-item {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 10px 0;
  border-bottom: 1px solid rgba(255,255,255,0.03);
}

.activity-item:last-child { border-bottom: none; }

.activity-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  margin-top: 5px;
  flex-shrink: 0;
}

.activity-dot.ticket { background: var(--brick-light); }
.activity-dot.subscriber { background: var(--green); }
.activity-dot.revenue { background: var(--brass); }
.activity-dot.status { background: var(--purple); }
.activity-dot.system { background: var(--cyan); }
.activity-dot.sync { background: var(--purple); box-shadow: 0 0 6px var(--purple); }

.activity-text { font-size: 13px; color: var(--text); line-height: 1.4; }
.activity-time { font-size: 11px; color: var(--text-muted); margin-top: 2px; font-family: var(--font-mono); }

/* ── Activity Overview (Dashboard) ─────────────────── */
.activity-overview-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  margin-bottom: 18px;
}
.activity-chart-block {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px 14px;
}
.activity-chart-title {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-dim);
  margin-bottom: 10px;
}
.activity-sparkline {
  display: flex;
  align-items: flex-end;
  gap: 4px;
  height: 64px;
}
.spark-bar-wrap {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  height: 100%;
  justify-content: flex-end;
}
.spark-bar {
  width: 100%;
  border-radius: 3px 3px 0 0;
  min-height: 2px;
  transition: height 0.4s ease;
}
.spark-val {
  font-size: 9px;
  color: var(--text-muted);
  font-family: var(--font-mono);
  margin-top: 3px;
}
.activity-chart-labels {
  display: flex;
  justify-content: space-between;
  margin-top: 4px;
}
.activity-chart-labels span {
  font-size: 9px;
  color: var(--text-muted);
  flex: 1;
  text-align: center;
}

.activity-channels {
  display: flex;
  flex-direction: column;
  gap: 1px;
}
.activity-channel {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 4px;
  border-bottom: 1px solid var(--border);
}
.activity-channel:last-child { border-bottom: none; }
.activity-channel-icon {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  flex-shrink: 0;
}
.activity-channel-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--cream);
}
.activity-channel-stat {
  font-size: 11px;
  color: var(--text-dim);
  font-family: var(--font-mono);
}
.activity-channel-stat strong {
  color: var(--brass);
}

/* ── Messages ───────────────────────────────────────────── */
.message-thread { padding: 16px 20px; display: flex; flex-direction: column; gap: 8px; }

.message {
  padding: 10px 14px;
  border-radius: var(--radius);
  font-size: 13px;
  line-height: 1.6;
  max-width: 90%;
}

.message-from { font-size: 11px; font-weight: 600; margin-bottom: 4px; }

.message.from-customer { background: var(--navy-lighter); }
.message.from-ai, .message.from-clauser { background: rgba(142,68,173,0.08); border-left: 3px solid var(--purple); }
.message.from-ai .message-from, .message.from-clauser .message-from { color: var(--purple); }
.message.from-support { background: rgba(39,174,96,0.08); border-left: 3px solid var(--green); }
.message.from-support .message-from { color: var(--green); }
.message.from-system { background: var(--soot); font-size: 12px; color: var(--text-dim); }

/* ── AI Analysis ────────────────────────────────────────── */
.ai-analysis {
  padding: 16px 20px;
  background: linear-gradient(135deg, rgba(142,68,173,0.06) 0%, rgba(0,188,212,0.04) 100%);
  border-top: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
}

.ai-analysis h3 {
  font-family: var(--font-display);
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--purple);
  margin-bottom: 10px;
}

.ai-actions { display: flex; gap: 8px; margin-top: 12px; }

/* ── Comms / Inbox ──────────────────────────────────────── */
.comms-split {
  display: flex;
  flex-direction: column;
  height: calc(100vh - var(--header-h) - var(--tab-h) - 32px);
  gap: 0;
}

.comms-stream {
  flex: 1;
  overflow-y: auto;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--navy-light);
}

.comms-detail {
  display: none;
  overflow-y: auto;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--navy-light);
}

.comms-filters {
  display: flex;
  gap: 7px;
  padding: 12px 14px;
  border-bottom: 1px solid var(--border);
  flex-wrap: wrap;
  background: rgba(255,255,255,0.02);
}

.comms-filter-btn {
  background: rgba(255,255,255,0.06);
  border: 1px solid rgba(255,255,255,0.12);
  color: var(--text-muted);
  padding: 5px 12px;
  border-radius: 16px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.3px;
  cursor: pointer;
  white-space: nowrap;
  transition: all var(--dur);
  font-family: var(--font-body);
}

.comms-filter-btn:hover {
  background: rgba(255,255,255,0.1);
  border-color: rgba(255,255,255,0.2);
  color: var(--text);
}

.comms-filter-btn.active {
  background: var(--brass);
  border-color: var(--brass);
  color: var(--navy);
  box-shadow: 0 0 8px rgba(var(--brass-rgb, 196,164,105), 0.3);
}

.comms-filter-btn.empty {
  opacity: 0.3;
  border-style: dashed;
  background: transparent;
}
.comms-filter-btn.empty:hover { opacity: 0.55; background: rgba(255,255,255,0.04); }

.filter-count {
  font-weight: 700;
  margin-left: 3px;
  font-size: 10px;
  background: rgba(255,255,255,0.12);
  padding: 1px 5px;
  border-radius: 8px;
}
.comms-filter-btn.active .filter-count {
  background: rgba(0,0,0,0.15);
}

.comms-item {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 12px 14px;
  border-bottom: 1px solid rgba(255,255,255,0.03);
  cursor: pointer;
  transition: background var(--dur);
  border-left: 3px solid transparent;
}

.comms-item:hover { background: rgba(255,255,255,0.02); }
.comms-item.unread { background: rgba(192,57,43,0.03); border-left-color: var(--brick); }
.comms-item.active { background: var(--brass-dim); border-left-color: var(--brass); }

.comms-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--text-muted);
  margin-top: 6px;
  flex-shrink: 0;
}

.comms-dot.unread { background: var(--brick-light); animation: pulse-dot 1.5s infinite; }

.comms-body { flex: 1; min-width: 0; }
.comms-from { font-size: 13px; font-weight: 600; color: var(--cream); }
.comms-subject { font-size: 12px; color: var(--text-dim); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; margin-top: 1px; }
.comms-time { font-size: 10px; color: var(--text-muted); font-family: var(--font-mono); margin-top: 3px; }

.comms-right {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 4px;
  flex-shrink: 0;
}

/* Email detail */
.email-header { padding: 16px; border-bottom: 1px solid var(--border); }
.email-back {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: none;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-dim);
  padding: 6px 12px;
  font-size: 12px;
  font-family: var(--font-mono);
  cursor: pointer;
  margin-bottom: 12px;
  transition: all var(--dur);
}

.email-back:hover { color: var(--cream); border-color: var(--border-hover); }

.email-meta-subject { font-family: var(--font-display); font-size: 16px; font-weight: 700; color: var(--cream); }
.email-meta-from { font-size: 13px; color: var(--text); margin-top: 4px; }
.email-meta-from strong { color: var(--brass); }
.email-meta-details { font-size: 11px; color: var(--text-muted); margin-top: 4px; font-family: var(--font-mono); }
.email-meta-linked { margin-top: 8px; display: flex; gap: 6px; }

.email-linked-badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 10px;
  font-size: 11px;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
  transition: all var(--dur);
}

.badge-ticket { background: rgba(59,130,246,0.12); color: #60a5fa; border: 1px solid rgba(59,130,246,0.2); }
.badge-ticket:hover { background: rgba(59,130,246,0.2); }
.badge-subscriber { background: var(--green-dim); color: var(--green); border: 1px solid rgba(39,174,96,0.2); }
.badge-subscriber:hover { background: rgba(39,174,96,0.2); }

.email-body { padding: 16px; }
.email-body pre { font-family: var(--font-body); font-size: 13px; line-height: 1.7; white-space: pre-wrap; word-wrap: break-word; color: var(--text); }

.email-reply { padding: 16px; border-top: 1px solid var(--border); }
.email-reply-label { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: var(--text-muted); margin-bottom: 8px; }

.email-reply-input {
  width: 100%;
  background: var(--navy);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  color: var(--cream);
  font-family: var(--font-body);
  font-size: 13px;
  resize: vertical;
  min-height: 80px;
  outline: none;
  transition: border-color var(--dur);
}

.email-reply-input:focus { border-color: var(--brass); box-shadow: 0 0 0 2px rgba(212,165,116,0.1); }
.email-reply-actions { display: flex; align-items: center; gap: 8px; margin-top: 8px; }
.email-reply-status { font-size: 12px; color: var(--text-muted); font-family: var(--font-mono); }

/* ── Tasks ──────────────────────────────────────────────── */
.task-list { list-style: none; }

.task-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 0;
  border-bottom: 1px solid rgba(255,255,255,0.03);
}

.task-item:last-child { border-bottom: none; }

.task-item input[type="checkbox"] {
  appearance: none;
  width: 18px;
  height: 18px;
  border: 2px solid var(--border-hover);
  border-radius: 4px;
  background: transparent;
  cursor: pointer;
  flex-shrink: 0;
  position: relative;
  transition: all var(--dur);
}

.task-item input[type="checkbox"]:checked {
  background: var(--green);
  border-color: var(--green);
}

.task-item input[type="checkbox"]:checked::after {
  content: '';
  position: absolute;
  top: 2px;
  left: 5px;
  width: 4px;
  height: 8px;
  border: solid #fff;
  border-width: 0 2px 2px 0;
  transform: rotate(45deg);
}

.task-text { flex: 1; font-size: 13px; color: var(--cream); min-width: 0; }
.task-item.done .task-text { text-decoration: line-through; color: var(--text-muted); }

.task-delete {
  background: none;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  font-size: 16px;
  padding: 4px;
  border-radius: 4px;
  opacity: 0;
  transition: all var(--dur);
}

.task-item:hover .task-delete { opacity: 1; }
.task-delete:hover { color: var(--brick-light); background: var(--brick-dim); }

/* ── Charts ─────────────────────────────────────────────── */
.mini-chart {
  display: flex;
  align-items: flex-end;
  gap: 3px;
  padding: 8px 0;
}

.chart-bar {
  flex: 1;
  min-height: 2px;
  border-radius: 2px 2px 0 0;
  transition: height 0.4s var(--ease-out);
  cursor: pointer;
  opacity: 0.8;
}

.chart-bar:hover { opacity: 1; }

/* ── Quick Actions ──────────────────────────────────────── */
.quick-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

/* ── Modal ──────────────────────────────────────────────── */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.6);
  backdrop-filter: blur(4px);
  -webkit-backdrop-filter: blur(4px);
  z-index: 200;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 16px;
  animation: fade-in 0.2s;
}

.modal {
  background: var(--soot);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  width: 500px;
  max-width: 100%;
  max-height: 85vh;
  overflow-y: auto;
  box-shadow: 0 24px 80px rgba(0,0,0,0.5);
}

.modal-header {
  padding: 16px 20px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.modal-header h2 {
  font-family: var(--font-display);
  font-size: 16px;
  font-weight: 700;
  color: var(--cream);
}

.modal-close {
  background: none;
  border: none;
  color: var(--text-muted);
  font-size: 22px;
  cursor: pointer;
  padding: 4px;
  line-height: 1;
}

.modal-close:hover { color: var(--cream); }
.modal-body { padding: 20px; }
.modal-footer {
  padding: 12px 20px;
  border-top: 1px solid var(--border);
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

/* ── Alert Panel ────────────────────────────────────────── */
.alert-panel {
  position: fixed;
  bottom: 60px;
  right: 12px;
  width: 360px;
  max-width: calc(100vw - 24px);
  max-height: 400px;
  background: var(--soot);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: 0 16px 60px rgba(0,0,0,0.4);
  z-index: 150;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.alert-panel-header {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: rgba(192,57,43,0.05);
}

.alert-panel-header h3 {
  font-family: var(--font-display);
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--brass);
}

.alert-panel-close {
  background: none;
  border: none;
  color: var(--text-muted);
  font-size: 20px;
  cursor: pointer;
  padding: 2px;
}

.alert-panel-body {
  flex: 1;
  overflow-y: auto;
  padding: 0;
}

.alert-item {
  display: flex;
  gap: 10px;
  padding: 10px 16px;
  border-bottom: 1px solid rgba(255,255,255,0.03);
  align-items: flex-start;
}

.alert-item:hover { background: rgba(255,255,255,0.02); }

.alert-severity-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  margin-top: 4px;
  flex-shrink: 0;
}

.alert-severity-dot.critical { background: var(--brick-light); box-shadow: 0 0 8px rgba(192,57,43,0.5); }
.alert-severity-dot.high { background: var(--yellow); box-shadow: 0 0 6px rgba(243,156,18,0.4); }
.alert-severity-dot.normal, .alert-severity-dot.medium { background: var(--cyan); }
.alert-severity-dot.low { background: var(--text-muted); }

.alert-message { font-size: 12px; color: var(--text); line-height: 1.4; }
.alert-time { font-size: 10px; color: var(--text-muted); margin-top: 2px; font-family: var(--font-mono); }

/* ── Toast Container ────────────────────────────────────── */
.toast-container {
  position: fixed;
  bottom: 70px;
  right: 12px;
  z-index: 300;
  display: flex;
  flex-direction: column-reverse;
  gap: 8px;
  pointer-events: none;
}

.alert-toast {
  padding: 10px 18px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 500;
  color: #fff;
  animation: toast-in 0.3s var(--ease-out);
  box-shadow: 0 4px 16px rgba(0,0,0,0.3);
  pointer-events: auto;
  max-width: 340px;
  backdrop-filter: blur(12px);
}

.alert-toast.critical { background: rgba(192,57,43,0.9); border: 1px solid var(--brick-light); }
.alert-toast.high { background: rgba(120,80,0,0.9); border: 1px solid var(--yellow); }
.alert-toast.medium, .alert-toast.normal { background: rgba(26,26,46,0.9); border: 1px solid var(--cyan); }
.alert-toast.low { background: rgba(26,26,46,0.9); border: 1px solid var(--border); }

/* ── AI Chat Widget ─────────────────────────────────────── */
.ai-chat {
  background: var(--navy-light);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.ai-chat-header {
  background: linear-gradient(90deg, rgba(142,68,173,0.1), rgba(0,188,212,0.06));
  padding: 10px 14px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  gap: 8px;
  font-weight: 600;
  font-size: 13px;
}

.ai-icon {
  width: 24px;
  height: 24px;
  background: linear-gradient(135deg, var(--purple), var(--cyan));
  border-radius: 6px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-display);
  font-size: 10px;
  font-weight: 800;
  color: #fff;
  flex-shrink: 0;
}

.ai-status { font-size: 11px; font-weight: 500; color: var(--text-muted); margin-left: auto; }
.ai-status.ai-online { color: var(--green); }
.ai-status.ai-offline { color: var(--brick-light); }

.ai-messages {
  padding: 12px 14px;
  min-height: 100px;
  max-height: 360px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.ai-msg {
  padding: 10px 14px;
  border-radius: var(--radius);
  font-size: 13px;
  line-height: 1.6;
  max-width: 90%;
  word-wrap: break-word;
}

.ai-msg code { background: rgba(0,0,0,0.3); padding: 1px 5px; border-radius: 3px; font-family: var(--font-mono); font-size: 12px; }

.ai-msg-system { background: var(--purple-dim); border: 1px solid rgba(142,68,173,0.15); align-self: flex-start; }
.ai-msg-user { background: var(--navy-lighter); border: 1px solid var(--border); align-self: flex-end; }
.ai-msg-assistant { background: var(--cyan-dim); border: 1px solid rgba(0,188,212,0.12); align-self: flex-start; }
.ai-msg-thinking { background: rgba(0,188,212,0.04); border: 1px solid rgba(0,188,212,0.08); align-self: flex-start; color: var(--text-dim); font-style: italic; }
.ai-msg-error { background: var(--brick-dim); border: 1px solid rgba(192,57,43,0.15); align-self: flex-start; color: var(--brick-light); }

.ai-input-row {
  display: flex;
  gap: 8px;
  padding: 10px 14px;
  border-top: 1px solid var(--border);
  background: var(--navy-lighter);
}

.ai-input {
  flex: 1;
  background: var(--navy);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 8px 12px;
  color: var(--text);
  font-family: var(--font-body);
  font-size: 13px;
  outline: none;
  transition: border-color var(--dur);
}

.ai-input:focus { border-color: var(--brass); }

.ai-send {
  background: var(--brass);
  color: var(--navy);
  border: none;
  border-radius: var(--radius-sm);
  padding: 8px 16px;
  font-family: var(--font-body);
  font-weight: 600;
  font-size: 13px;
  cursor: pointer;
  transition: all var(--dur);
}

.ai-send:hover { background: var(--brass-light); }
.ai-send:disabled { opacity: 0.4; cursor: not-allowed; }

/* ── Status Dots ────────────────────────────────────────── */
.status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  display: inline-block;
  background: var(--text-muted);
  flex-shrink: 0;
}

.status-dot.online { background: var(--green); box-shadow: 0 0 8px rgba(39,174,96,0.5); }
.status-dot.offline { background: var(--brick-light); }

.clauser-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  display: inline-block;
  flex-shrink: 0;
}

.clauser-dot.online { background: var(--green); box-shadow: 0 0 8px rgba(39,174,96,0.5); animation: pulse-glow-green 2s infinite; }
.clauser-dot.working { background: var(--purple); box-shadow: 0 0 10px rgba(142,68,173,0.6); animation: pulse-glow-purple 1s infinite; }
.clauser-dot.paused { background: var(--yellow); box-shadow: 0 0 6px rgba(243,156,18,0.4); }
.clauser-dot.offline { background: var(--text-muted); }

/* ── Empty States ───────────────────────────────────────── */
.empty-state {
  text-align: center;
  padding: 32px 16px;
  color: var(--text-muted);
}

.empty-state p { font-size: 13px; }
.empty-state .empty-icon { font-size: 32px; margin-bottom: 8px; opacity: 0.5; }
.empty-state .dim { font-size: 11px; color: var(--text-muted); margin-top: 4px; }

/* ── System View ────────────────────────────────────────── */
.system-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 12px;
}

.service-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  background: var(--navy-light);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  transition: all var(--dur);
}

.service-item:hover { border-color: var(--border-hover); }

.service-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  flex-shrink: 0;
}

.service-dot.ok { background: var(--green); box-shadow: 0 0 8px rgba(39,174,96,0.5); }
.service-dot.warn { background: var(--yellow); box-shadow: 0 0 6px rgba(243,156,18,0.4); }
.service-dot.error { background: var(--brick-light); box-shadow: 0 0 8px rgba(192,57,43,0.5); }
.service-dot.offline { background: var(--text-muted); }

.service-info { flex: 1; }
.service-name { font-size: 13px; font-weight: 600; color: var(--cream); }
.service-detail { font-size: 11px; color: var(--text-dim); font-family: var(--font-mono); margin-top: 2px; }

/* ── Animations ─────────────────────────────────────────── */
@keyframes pulse-dot {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.4; }
}

@keyframes pulse-glow-green {
  0%, 100% { box-shadow: 0 0 8px rgba(39,174,96,0.5); }
  50% { box-shadow: 0 0 16px rgba(39,174,96,0.7); }
}

@keyframes pulse-glow-purple {
  0%, 100% { box-shadow: 0 0 10px rgba(142,68,173,0.6); }
  50% { box-shadow: 0 0 18px rgba(142,68,173,0.8); }
}

@keyframes badge-in {
  from { transform: scale(0); }
  to { transform: scale(1); }
}

@keyframes toast-in {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes fade-in {
  from { opacity: 0; }
  to { opacity: 1; }
}

@keyframes view-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.pulse-ring {
  width: 40px;
  height: 40px;
  border: 3px solid var(--brass);
  border-radius: 50%;
  animation: pulse-ring-anim 1.2s ease-out infinite;
}

@keyframes pulse-ring-anim {
  0% { transform: scale(0.8); opacity: 1; }
  100% { transform: scale(1.5); opacity: 0; }
}

/* View enter animation */
.view-enter {
  animation: view-in 0.25s var(--ease-out);
}

/* ── Scrollbar ──────────────────────────────────────────── */
::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(212,165,116,0.15); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: rgba(212,165,116,0.25); }

/* ══════════════════════════════════════════════════════════
   RESPONSIVE BREAKPOINTS
   ══════════════════════════════════════════════════════════ */

/* ── Phone (< 768px) — Bottom tabs, single column ──────── */
@media (max-width: 767px) {
  .tab-bar { display: flex; }
  .sidebar { display: none; }
  .icon-rail { display: none; }
  .hamburger { display: none; }
  .header-clock { display: none; }

  .view-container { padding: 12px; }

  .stat-grid { grid-template-columns: repeat(2, 1fr); gap: 8px; }
  .stat-card { padding: 12px; }
  .stat-value { font-size: 22px; }

  .panel-grid { grid-template-columns: 1fr; }

  .comms-split { height: calc(100dvh - var(--header-h) - var(--tab-h) - 24px); }
  .comms-detail.mobile-open { display: block; position: fixed; inset: 0; z-index: 50; background: var(--navy); padding-top: var(--header-h); }

  .data-table { font-size: 12px; }
  .data-table th, .data-table td { padding: 8px; }

  .alert-panel { bottom: calc(var(--tab-h) + 8px); }
  .toast-container { bottom: calc(var(--tab-h) + 8px); }
}

/* ── Fold Closed / Small Tablet (768-899px) ─────────────── */
@media (min-width: 768px) and (max-width: 899px) {
  .tab-bar { display: flex; }
  .sidebar { display: none; }
  .icon-rail { display: none; }
  .hamburger { display: none; }
  .header-clock { display: block; }
  .header-quick-stats { display: flex; }

  .stat-grid { grid-template-columns: repeat(4, 1fr); }
  .panel-grid { grid-template-columns: 1fr 1fr; }

  .alert-panel { bottom: calc(var(--tab-h) + 8px); }
  .toast-container { bottom: calc(var(--tab-h) + 8px); }
}

/* ── Fold Open / Tablet (900-1399px) — Icon Rail ────────── */
@media (min-width: 900px) and (max-width: 1399px) {
  #app {
    grid-template-columns: var(--rail-w) 1fr;
    grid-template-rows: 1fr;
  }

  .tab-bar { display: none; }
  .sidebar { display: none; }
  .icon-rail { display: flex; }
  .hamburger { display: none; }
  .header-clock { display: block; }
  .header-quick-stats { display: flex; }

  .view-container { padding: 20px; }

  .stat-grid { grid-template-columns: repeat(4, 1fr); }
  .panel-grid { grid-template-columns: 1fr 1fr; }

  /* Split views for comms/tickets */
  .comms-split {
    flex-direction: row;
    height: calc(100vh - var(--header-h) - 40px);
  }

  .comms-stream {
    width: var(--split-list-w);
    flex-shrink: 0;
    border-radius: var(--radius) 0 0 var(--radius);
  }

  .comms-detail {
    display: block;
    flex: 1;
    border-radius: 0 var(--radius) var(--radius) 0;
    border-left: none;
  }

  .system-grid { grid-template-columns: 1fr 1fr; }

  .alert-panel { bottom: 16px; }
  .toast-container { bottom: 16px; }
}

/* ── Desktop (1400px+) — Full Sidebar ───────────────────── */
@media (min-width: 1400px) {
  #app {
    grid-template-columns: var(--sidebar-w) 1fr;
    grid-template-rows: 1fr;
  }

  .tab-bar { display: none; }
  .sidebar { display: flex; }
  .icon-rail { display: none; }
  .hamburger { display: none; }
  .header-clock { display: block; }
  .header-quick-stats { display: flex; }

  .view-container { padding: 24px; }

  .stat-grid { grid-template-columns: repeat(4, 1fr); gap: 16px; }
  .stat-card { padding: 20px; }
  .stat-value { font-size: 32px; }

  .panel-grid { grid-template-columns: 1fr 1fr; gap: 20px; }

  .comms-split {
    flex-direction: row;
    height: calc(100vh - var(--header-h) - 48px);
  }

  .comms-stream {
    width: var(--split-list-w);
    flex-shrink: 0;
    border-radius: var(--radius) 0 0 var(--radius);
  }

  .comms-detail {
    display: block;
    flex: 1;
    border-radius: 0 var(--radius) var(--radius) 0;
    border-left: none;
  }

  .system-grid { grid-template-columns: 1fr 1fr; }

  .alert-panel { bottom: 16px; right: 16px; }
  .toast-container { bottom: 16px; right: 16px; }
}

/* ── Selection Color ────────────────────────────────────── */
::selection { background: rgba(212,165,116,0.25); color: var(--cream); }

/* ── Inbox status ───────────────────────────────────────── */
.inbox-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 12px;
}

.inbox-status {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: var(--text-dim);
  font-family: var(--font-mono);
}

.inbox-status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--text-muted);
}

.inbox-status-dot.online { background: var(--green); animation: pulse-dot 2s infinite; }
.inbox-status-dot.offline { background: var(--brick-light); }

/* Ticket detail in view */
.ticket-detail { overflow: hidden; }

.ticket-detail-header {
  padding: 16px 20px;
  border-bottom: 1px solid var(--border);
}

.ticket-detail-header h2 {
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 700;
  color: var(--cream);
}

.ticket-detail-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin-top: 8px;
  font-size: 12px;
  color: var(--text-dim);
  font-family: var(--font-mono);
}

/* ── Inline filters ─────────────────────────────────────── */
.inline-filters {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 16px;
}

.inbox-filter-btn {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-muted);
  padding: 4px 12px;
  border-radius: 14px;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  transition: all var(--dur);
  font-family: var(--font-body);
}

.inbox-filter-btn:hover { border-color: var(--border-hover); color: var(--text); }

.inbox-filter-btn.active {
  background: var(--brass);
  border-color: var(--brass);
  color: var(--navy);
}

/* ── Loading states ─────────────────────────────────────── */
.email-loading {
  padding: 32px;
  text-align: center;
  color: var(--text-muted);
  font-size: 13px;
}

/* ── Dash alerts ────────────────────────────────────────── */
.dash-alerts-list { list-style: none; }

.dash-alert-item {
  display: flex;
  gap: 10px;
  padding: 8px 0;
  border-bottom: 1px solid rgba(255,255,255,0.03);
  align-items: flex-start;
}

.dash-alert-item:last-child { border-bottom: none; }

/* ══════════════════════════════════════════════════════════
   VIEW-SPECIFIC STYLES
   ══════════════════════════════════════════════════════════ */

/* ── Toolbars (shared pattern) ─────────────────────────── */
.tickets-toolbar, .customers-toolbar, .revenue-toolbar, .comms-toolbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-bottom: 16px;
  flex-wrap: wrap;
}

.tickets-filters, .customers-filters, .comms-sources {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

.customers-toolbar-right, .comms-toolbar-right {
  display: flex;
  align-items: center;
  gap: 8px;
}

/* ── Comms View ────────────────────────────────────────── */
.source-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-muted);
  padding: 6px 14px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  transition: all var(--dur);
  font-family: var(--font-body);
}

.source-btn:hover { border-color: var(--border-hover); color: var(--text); }

.source-btn.active {
  background: var(--brass);
  border-color: var(--brass);
  color: var(--navy);
}

.source-btn .source-badge {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  padding: 0;
  font-size: 0;
}

.source-btn .source-badge.email { background: #60a5fa; }
.source-btn .source-badge.livechat { background: var(--green); }
.source-btn .source-badge.facebook { background: #8b9dc3; }
.source-btn .source-badge.sync { background: #b07cc6; }
.source-btn .source-badge.sms { background: #eab308; }

.comms-status {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 14px;
  margin-bottom: 12px;
  font-size: 12px;
  color: var(--text-dim);
  font-family: var(--font-mono);
  background: var(--navy-light);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
}

.comms-item-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--text-muted);
  margin-top: 6px;
  flex-shrink: 0;
}

.comms-item-dot.unread { background: var(--brick-light); animation: pulse-dot 1.5s infinite; }

.comms-item-body { flex: 1; min-width: 0; }
.comms-item-from { font-size: 13px; font-weight: 600; color: var(--cream); }
.comms-item-subject { font-size: 12px; color: var(--text-dim); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; margin-top: 1px; }
.comms-item-time { font-size: 10px; color: var(--text-muted); font-family: var(--font-mono); flex-shrink: 0; margin-top: 6px; }

.comms-detail-header {
  padding: 16px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: flex-start;
  gap: 12px;
}

.comms-detail-header .source-badge {
  margin-top: 2px;
  flex-shrink: 0;
}

.comms-back {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: none;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-dim);
  padding: 6px 12px;
  font-size: 12px;
  font-family: var(--font-mono);
  cursor: pointer;
  transition: all var(--dur);
  flex-shrink: 0;
}

.comms-back:hover { color: var(--cream); border-color: var(--border-hover); }

.comms-detail-meta { flex: 1; min-width: 0; }
.comms-detail-subject { font-family: var(--font-display); font-size: 16px; font-weight: 700; color: var(--cream); }
.comms-detail-from { font-size: 13px; color: var(--text); margin-top: 4px; }
.comms-detail-from strong { color: var(--brass); }
.comms-detail-info { font-size: 11px; color: var(--text-muted); margin-top: 4px; font-family: var(--font-mono); }
.comms-detail-linked { margin-top: 8px; display: flex; gap: 6px; }

.comms-detail-body { padding: 16px; }
.comms-detail-body pre { font-family: var(--font-body); font-size: 13px; line-height: 1.7; white-space: pre-wrap; word-wrap: break-word; color: var(--text); }
.email-html-body { font-family: var(--font-body); font-size: 13px; line-height: 1.7; color: var(--text); word-wrap: break-word; overflow-x: auto; }
.email-html-body img { max-width: 100%; height: auto; }
.email-html-body a { color: var(--brass); }
.email-html-body table { max-width: 100%; border-collapse: collapse; }

.comms-reply { padding: 16px; border-top: 1px solid var(--border); }
.comms-reply-label { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: var(--text-muted); margin-bottom: 8px; }

.comms-reply-input {
  width: 100%;
  background: var(--navy);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  color: var(--cream);
  font-family: var(--font-body);
  font-size: 13px;
  resize: vertical;
  min-height: 70px;
  outline: none;
  transition: border-color var(--dur);
}

.comms-reply-input:focus { border-color: var(--brass); box-shadow: 0 0 0 2px rgba(212,165,116,0.1); }
.comms-reply-actions { display: flex; align-items: center; gap: 8px; margin-top: 8px; }
.comms-reply-status { font-size: 12px; color: var(--text-muted); font-family: var(--font-mono); }

.comms-loading {
  padding: 32px;
  text-align: center;
  color: var(--text-muted);
  font-size: 13px;
}

/* Chat thread (Live Chat) */
.comms-chat-thread { display: flex; flex-direction: column; gap: 8px; padding: 4px 0; }

.comms-chat-msg {
  padding: 10px 14px;
  border-radius: var(--radius);
  font-size: 13px;
  line-height: 1.6;
  max-width: 85%;
}

.comms-chat-msg.from-visitor { background: var(--navy-lighter); align-self: flex-start; }
.comms-chat-msg.from-agent { background: rgba(39,174,96,0.08); border-left: 3px solid var(--green); align-self: flex-end; }

.comms-chat-sender { font-size: 10px; font-weight: 700; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; }
.comms-chat-text { margin-top: 3px; color: var(--text); }
.comms-chat-time { font-size: 10px; color: var(--text-muted); margin-top: 4px; font-family: var(--font-mono); }

/* Hub typing dots */
.hub-typing-dots { display: flex; gap: 4px; padding: 4px 0; }
.hub-typing-dots span {
  width: 6px; height: 6px; border-radius: 50%; background: var(--text-muted);
  animation: hub-bounce 1.4s ease-in-out infinite;
}
.hub-typing-dots span:nth-child(2) { animation-delay: 0.2s; }
.hub-typing-dots span:nth-child(3) { animation-delay: 0.4s; }
@keyframes hub-bounce {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
  30% { transform: translateY(-5px); opacity: 1; }
}

/* Comms section headers */
.comms-section-header {
  font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px;
  color: var(--text-muted); padding: 10px 14px 4px; background: var(--navy);
  border-bottom: 1px solid var(--border); position: sticky; top: 0; z-index: 1;
}

/* Handoff banner */
.handoff-banner {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 14px; margin: 8px; border-radius: 8px;
  background: linear-gradient(135deg, rgba(249,115,22,0.12), rgba(249,115,22,0.04));
  border: 1px solid rgba(249,115,22,0.3);
  animation: handoff-pulse 2s ease-in-out infinite;
}
@keyframes handoff-pulse {
  0%, 100% { border-color: rgba(249,115,22,0.3); }
  50% { border-color: rgba(249,115,22,0.7); }
}

/* Sync detail extras */
.comms-sync-task, .comms-sync-status {
  margin-top: 8px;
  font-size: 12px;
  color: var(--text-dim);
  padding: 8px 12px;
  background: var(--navy-lighter);
  border-radius: var(--radius-sm);
}

/* ── Customers / Subscriber Care View ─────────────────── */
.table-scroll { overflow-x: auto; -webkit-overflow-scrolling: touch; }

.care-layout {
  display: flex;
  gap: 16px;
  min-height: calc(100vh - 160px);
}

.care-list-panel {
  width: 320px;
  flex-shrink: 0;
  max-height: calc(100vh - 160px);
  display: flex;
  flex-direction: column;
}

.care-list-panel .panel {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
}

.care-list-panel .panel-body {
  flex: 1;
  overflow-y: auto;
  min-height: 0;
}

.care-list-counter {
  padding: 10px 16px;
  font-size: 12px;
  color: var(--text-dim);
  border-bottom: 1px solid var(--border);
  background: var(--navy-light);
  flex-shrink: 0;
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.care-list-counter .counter-total {
  font-weight: 700;
  color: var(--cream);
  font-family: var(--font-mono);
}
.care-list-counter .counter-stat {
  font-size: 11px;
  padding: 1px 6px;
  border-radius: 3px;
}
.care-list-counter .counter-stat.lead { background: var(--yellow-dim); color: var(--yellow); }
.care-list-counter .counter-stat.active { background: var(--green-dim); color: var(--green); }
.care-list-counter .counter-stat.founding { background: var(--green-dim); color: var(--green); }
.care-list-counter .counter-stat.trial { background: var(--cyan-dim); color: var(--cyan); }
.care-list-counter .counter-stat.churned { background: var(--brick-dim); color: var(--brick-light); }
.care-list-counter .counter-stat.rejected { background: var(--brick-dim); color: var(--brick-light); }

.care-profile-panel {
  flex: 1;
  min-width: 0;
  max-height: calc(100vh - 160px);
  overflow-y: auto;
}

/* ── Founding Approve/Reject Actions ── */
.founding-actions {
  display: flex;
  gap: 10px;
  margin-top: 14px;
  padding-top: 14px;
  border-top: 1px solid #e8621a33;
}
.founding-actions .btn-approve {
  flex: 1;
  padding: 10px 16px;
  background: var(--green);
  color: #fff;
  border: none;
  border-radius: 6px;
  font-weight: 700;
  font-size: 13px;
  cursor: pointer;
  transition: all var(--dur);
}
.founding-actions .btn-approve:hover { filter: brightness(1.15); }
.founding-actions .btn-approve:disabled { opacity: 0.5; cursor: not-allowed; }
.founding-actions .btn-reject {
  padding: 10px 16px;
  background: transparent;
  color: var(--brick-light);
  border: 1px solid var(--brick-dim);
  border-radius: 6px;
  font-weight: 600;
  font-size: 13px;
  cursor: pointer;
  transition: all var(--dur);
}
.founding-actions .btn-reject:hover { background: var(--brick-dim); }
.founding-actions .btn-reject:disabled { opacity: 0.5; cursor: not-allowed; }
.status-badge.rejected { background: var(--brick-dim); color: var(--brick-light); }
.status-badge.founding { background: var(--green-dim); color: var(--green); }

/* ── Customer List Items ── */
.care-list-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  cursor: pointer;
  transition: background var(--dur);
  border-bottom: 1px solid var(--border);
}

.care-list-item:hover { background: var(--brass-glow); }
.care-list-item.active { background: var(--brass-dim); border-left: 3px solid var(--brass); }

.care-list-avatar {
  width: 36px;
  height: 36px;
  background: linear-gradient(135deg, var(--brass) 0%, var(--brass-light) 100%);
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 15px;
  color: var(--navy);
  flex-shrink: 0;
}

.care-list-info { flex: 1; min-width: 0; }
.care-list-name { font-size: 13px; font-weight: 600; color: var(--cream); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.care-list-meta { display: flex; align-items: center; gap: 6px; margin-top: 4px; flex-wrap: wrap; }
.care-list-mrr { font-size: 11px; color: var(--brass); font-family: var(--font-mono); }
.care-list-chevron { color: var(--text-muted); flex-shrink: 0; }

/* ── Care Profile ── */
.care-loading {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 60px 20px;
  color: var(--text-muted);
  gap: 16px;
}

.care-profile {
  animation: viewEnter 0.25s var(--ease-out);
}

.care-profile-header {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 16px 20px;
  background: linear-gradient(145deg, var(--navy-light) 0%, var(--navy-surface) 100%);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  margin-bottom: 16px;
}

.care-nav-row {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 12px;
}
.care-nav-arrows {
  display: flex;
  gap: 2px;
}
.care-nav-arrows .btn {
  padding: 4px 6px;
  min-width: unset;
}
.care-profile-actions {
  margin-left: auto;
  display: flex;
  gap: 4px;
}
.care-profile-actions .btn {
  padding: 4px 6px;
  min-width: unset;
}

.care-back-btn {
  background: none;
  border: none;
  color: var(--text-dim);
  cursor: pointer;
  padding: 4px;
  border-radius: 6px;
  display: none; /* shown on mobile */
}

.care-profile-identity {
  display: flex;
  align-items: center;
  gap: 12px;
  flex: 1;
}

.care-avatar-lg {
  width: 48px;
  height: 48px;
  background: linear-gradient(135deg, var(--brass) 0%, var(--brass-light) 100%);
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 22px;
  color: var(--navy);
  flex-shrink: 0;
}

.care-name { margin: 0; font-size: 18px; font-weight: 700; color: var(--cream); }
.care-email { font-size: 12px; color: var(--text-dim); font-family: var(--font-mono); margin-top: 2px; }
.care-badges { display: flex; align-items: center; gap: 6px; margin-top: 4px; }
.care-since { font-size: 11px; color: var(--text-muted); }

/* ── Health Score Ring ── */
.care-health-ring {
  position: relative;
  width: 64px;
  height: 64px;
  flex-shrink: 0;
  text-align: center;
}

.health-chart { transform: rotate(-90deg); }
.health-bg {
  fill: none;
  stroke: var(--border);
  stroke-width: 3;
}
.health-fill {
  fill: none;
  stroke-width: 3;
  stroke-linecap: round;
  transition: stroke-dasharray 0.6s ease;
}
.care-health-ring.healthy .health-fill { stroke: var(--green); }
.care-health-ring.at-risk .health-fill { stroke: var(--yellow); }
.care-health-ring.critical .health-fill { stroke: var(--brick); }

.health-score {
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -60%);
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 18px;
  color: var(--cream);
}

.health-label {
  position: absolute;
  bottom: 2px;
  left: 50%;
  transform: translateX(-50%);
  font-size: 9px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
}

/* ── KPI Row ── */
.care-kpi-row {
  display: flex;
  gap: 12px;
  margin-bottom: 16px;
}

.care-kpi {
  flex: 1;
  text-align: center;
  padding: 12px 8px;
  background: var(--card-bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
}

.care-kpi-val { font-family: var(--font-mono); font-size: 18px; font-weight: 700; }
.care-kpi-label { font-size: 10px; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; margin-top: 4px; }

/* ── Care Tabs ── */
.care-tabs {
  display: flex;
  gap: 4px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 16px;
  overflow-x: auto;
}

.care-tab {
  background: none;
  border: none;
  color: var(--text-dim);
  padding: 10px 16px;
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  border-bottom: 2px solid transparent;
  white-space: nowrap;
  transition: all var(--dur);
}

.care-tab:hover { color: var(--cream); }
.care-tab.active { color: var(--brass); border-bottom-color: var(--brass); }

/* ── Timeline ── */
.care-timeline { padding: 0 4px; }

.tl-item {
  display: flex;
  gap: 12px;
  padding: 10px 0;
  border-left: 2px solid var(--border);
  margin-left: 8px;
  padding-left: 16px;
  position: relative;
}

.tl-dot {
  position: absolute;
  left: -9px;
  top: 12px;
  width: 16px;
  height: 16px;
  border-radius: 50%;
  background: var(--soot);
  border: 2px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: center;
}

.tl-critical .tl-dot { border-color: var(--brick); }
.tl-high .tl-dot { border-color: var(--yellow); }
.tl-revenue .tl-dot { border-color: var(--brass); }
.tl-resolved .tl-dot { border-color: var(--green); }
.tl-subscriber .tl-dot { border-color: var(--purple); }

.tl-body { flex: 1; }
.tl-text { font-size: 13px; color: var(--cream); }
.tl-meta { display: flex; gap: 10px; margin-top: 4px; }
.tl-type { font-size: 11px; color: var(--text-dim); text-transform: capitalize; }
.tl-time { font-size: 11px; color: var(--text-muted); }

/* ── Care Ticket List ── */
.care-ticket-list { padding: 0; }

.care-ticket-item {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  transition: background var(--dur);
}

.care-ticket-item:hover { background: var(--brass-glow); }

.care-ticket-priority {
  width: 4px;
  min-height: 28px;
  border-radius: 2px;
  flex-shrink: 0;
  margin-top: 2px;
}

.care-ticket-priority.critical { background: var(--brick); }
.care-ticket-priority.high { background: var(--yellow); }
.care-ticket-priority.normal { background: var(--text-muted); }
.care-ticket-priority.low { background: var(--border); }

.care-ticket-info { flex: 1; }
.care-ticket-subject { font-size: 13px; color: var(--cream); font-weight: 500; }
.care-ticket-meta { display: flex; gap: 8px; align-items: center; margin-top: 4px; font-size: 11px; color: var(--text-dim); }

.ai-tag {
  background: var(--purple-dim);
  color: var(--purple);
  padding: 1px 6px;
  border-radius: 3px;
  font-size: 10px;
  font-weight: 500;
}

/* ── Care Comms List ── */
.care-comms-list { padding: 0; }

.care-comms-item {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 10px 16px;
  border-bottom: 1px solid var(--border);
}

.comms-channel-badge {
  font-size: 9px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 2px 6px;
  border-radius: 3px;
  flex-shrink: 0;
  margin-top: 2px;
}

.comms-channel-badge.email { background: var(--cyan-dim); color: var(--cyan); }
.comms-channel-badge.livechat { background: var(--green-dim); color: var(--green); }
.comms-channel-badge.facebook { background: rgba(66,103,178,0.15); color: #4267b2; }
.comms-channel-badge.sms { background: var(--yellow-dim); color: var(--yellow); }

.care-comms-info { flex: 1; }
.care-comms-text { font-size: 13px; color: var(--cream); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.care-comms-meta { display: flex; gap: 8px; margin-top: 4px; font-size: 11px; color: var(--text-dim); }
.unread-dot { width: 6px; height: 6px; border-radius: 50%; background: var(--brass); display: inline-block; }

/* ── Care Billing ── */
.care-billing-summary {
  display: flex;
  gap: 12px;
  margin-bottom: 16px;
}

.care-billing-stat {
  flex: 1;
  text-align: center;
  padding: 14px 8px;
  background: var(--card-bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
}

.care-billing-val { font-family: var(--font-mono); font-size: 20px; font-weight: 700; }
.care-billing-label { font-size: 10px; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; margin-top: 4px; }

.revenue-type {
  font-size: 11px;
  padding: 1px 6px;
  border-radius: 3px;
  text-transform: capitalize;
}
.revenue-type.subscription { background: var(--green-dim); color: var(--green); }
.revenue-type.one-time { background: var(--brass-dim); color: var(--brass); }
.revenue-type.refund { background: var(--brick-dim); color: var(--brick); }

/* ── Care Responsive ── */
@media (max-width: 900px) {
  .care-layout { flex-direction: column; }
  .care-list-panel { width: 100%; }
  .care-profile-panel { width: 100%; }
  .care-back-btn { display: flex; }
  .care-profile-header { flex-wrap: wrap; }
  .care-kpi-row { flex-wrap: wrap; }
  .care-kpi { min-width: calc(33% - 8px); }
  .care-kpi-val { font-size: 15px; }
  .care-billing-summary { flex-wrap: wrap; }
  .care-billing-stat { min-width: calc(50% - 6px); }
  /* Hide list when profile is open on mobile */
  .care-profile-panel:not([style*="display: none"]) ~ .care-list-panel,
  .care-profile-panel:not([style*="display:none"]) ~ .care-list-panel { }
}

@media (max-width: 600px) {
  .care-health-ring { width: 50px; height: 50px; }
  .health-score { font-size: 14px; }
  .care-name { font-size: 15px; }
  .care-kpi { padding: 8px 4px; }
  .care-kpi-val { font-size: 14px; }
  .care-tab { padding: 8px 10px; font-size: 12px; }
}

/* ── Tasks View ────────────────────────────────────────── */
.btn-xs { padding: 3px 10px; font-size: 11px; }

.panel-header-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.task-filter-group {
  display: flex;
  gap: 4px;
}

.quick-add-row {
  display: flex;
  gap: 8px;
}

.quick-add-row .form-input { flex: 1; }

.task-content { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.task-content .task-text { flex: none; }

.task-due {
  font-size: 10px;
  font-family: var(--font-mono);
  color: var(--text-muted);
}

.task-due.task-overdue { color: var(--brick-light); font-weight: 600; }

.task-priority-tag {
  font-size: 9px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 2px 8px;
  border-radius: 8px;
  flex-shrink: 0;
}

.task-priority-tag.task-priority-high { background: var(--yellow-dim); color: var(--yellow); }
.task-priority-tag.task-priority-low { background: var(--soot-light); color: var(--text-muted); }

.task-item.task-priority-high { border-left: 3px solid var(--yellow); padding-left: 8px; }
.task-item.task-overdue { border-left: 3px solid var(--brick-light); padding-left: 8px; }

/* Schedule list */
.schedule-list { list-style: none; }

.schedule-item {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 10px 0;
  border-bottom: 1px solid rgba(255,255,255,0.03);
}

.schedule-item:last-child { border-bottom: none; }

.schedule-dot {
  width: 10px;
  height: 10px;
  border-radius: 3px;
  margin-top: 4px;
  flex-shrink: 0;
}

.schedule-dot.block { background: var(--brass); }
.schedule-dot.meeting { background: var(--cyan); }
.schedule-dot.reminder { background: var(--yellow); }
.schedule-dot.deadline { background: var(--brick-light); }

.schedule-content { flex: 1; min-width: 0; }
.schedule-title { font-size: 13px; font-weight: 500; color: var(--cream); }
.schedule-time { font-size: 11px; color: var(--text-dim); font-family: var(--font-mono); margin-top: 2px; }

/* Upcoming list */
.upcoming-list { list-style: none; }

.upcoming-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 0;
  border-bottom: 1px solid rgba(255,255,255,0.03);
}

.upcoming-item:last-child { border-bottom: none; }
.upcoming-item.today { background: rgba(212,165,116,0.04); margin: 0 -16px; padding: 10px 16px; border-radius: var(--radius-sm); }
.upcoming-item.overdue { background: rgba(192,57,43,0.04); margin: 0 -16px; padding: 10px 16px; border-radius: var(--radius-sm); }

.upcoming-date {
  font-size: 11px;
  font-family: var(--font-mono);
  color: var(--text-dim);
  min-width: 70px;
  flex-shrink: 0;
}

.upcoming-item.today .upcoming-date { color: var(--brass); font-weight: 600; }
.upcoming-item.overdue .upcoming-date { color: var(--brick-light); font-weight: 600; }

.upcoming-title { flex: 1; font-size: 13px; color: var(--cream); min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.upcoming-type {
  font-size: 9px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 2px 8px;
  border-radius: 8px;
  flex-shrink: 0;
}

.upcoming-type.task { background: var(--brass-dim); color: var(--brass); }
.upcoming-type.block { background: var(--soot-light); color: var(--text-dim); }
.upcoming-type.meeting { background: var(--cyan-dim); color: var(--cyan); }
.upcoming-type.reminder { background: var(--yellow-dim); color: var(--yellow); }
.upcoming-type.deadline { background: var(--brick-dim); color: var(--brick-light); }

/* ── Analytics View ────────────────────────────────────── */
.analytics-stats {
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
}

.source-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 0;
  border-bottom: 1px solid rgba(255,255,255,0.04);
}

.source-row:last-child { border-bottom: none; }

.source-name { flex: 1; font-size: 13px; color: var(--cream); }

.source-bar-wrap {
  width: 120px;
  height: 6px;
  background: var(--navy);
  border-radius: 3px;
  overflow: hidden;
}

.source-bar { height: 100%; background: var(--brass); border-radius: 3px; transition: width 0.4s var(--ease-out); }

.source-pct { width: 50px; text-align: right; font-size: 12px; color: var(--text-dim); font-family: var(--font-mono); }
.source-count { width: 50px; text-align: right; font-size: 12px; color: var(--text-dim); }

.screen-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 0;
  border-bottom: 1px solid rgba(255,255,255,0.04);
}

.screen-row:last-child { border-bottom: none; }
.screen-rank { width: 20px; text-align: center; font-size: 11px; color: var(--text-dim); font-family: var(--font-mono); }
.screen-name { flex: 1; font-size: 13px; color: var(--cream); }
.screen-views { font-size: 12px; color: var(--text-dim); }
.screen-time { font-size: 12px; color: var(--text-dim); font-family: var(--font-mono); }

/* ── System View ───────────────────────────────────────── */
.service-status-label {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 2px 8px;
  border-radius: 8px;
  flex-shrink: 0;
}

.service-status-label.online { background: var(--green-dim); color: var(--green); }
.service-status-label.offline { background: var(--brick-dim); color: var(--brick-light); }
.service-status-label.unknown { background: var(--soot-light); color: var(--text-muted); }
.service-status-label.standby { background: var(--yellow-dim); color: var(--yellow); }
.service-status-label.error { background: var(--brick-dim); color: var(--brick-light); }

.data-store-row {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 16px;
  border-bottom: 1px solid var(--border);
}
.data-store-row:last-child { border-bottom: none; }
.data-store-info { flex: 1; }
.data-store-name { font-size: 13px; font-weight: 600; color: var(--cream); }
.data-store-file { font-size: 11px; color: var(--text-muted); margin-left: 8px; font-family: var(--font-mono); }
.data-store-count {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-dim);
  min-width: 80px;
  text-align: right;
}

.mesh-node {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid rgba(255,255,255,0.03);
}

.mesh-node:last-child { border-bottom: none; }

.mesh-node-icon {
  width: 36px;
  height: 36px;
  background: linear-gradient(135deg, var(--soot) 0%, var(--soot-light) 100%);
  border: 1px solid var(--border);
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 14px;
  color: var(--brass);
  flex-shrink: 0;
}

.mesh-node-info { flex: 1; min-width: 0; }
.mesh-node-name { font-size: 13px; font-weight: 600; color: var(--cream); }
.mesh-node-detail { font-size: 11px; color: var(--text-dim); font-family: var(--font-mono); margin-top: 2px; }

/* Relay messages */
.relay-message-list { display: flex; flex-direction: column; gap: 2px; }

.relay-msg {
  padding: 8px 0;
  border-bottom: 1px solid rgba(255,255,255,0.03);
}

.relay-msg:last-child { border-bottom: none; }

.relay-msg-header {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  font-family: var(--font-mono);
}

.relay-msg-from { color: var(--brass); font-weight: 600; }
.relay-msg-arrow { color: var(--text-muted); }
.relay-msg-to { color: var(--cyan); font-weight: 600; }
.relay-msg-time { margin-left: auto; color: var(--text-muted); }

.relay-msg-body {
  font-size: 12px;
  color: var(--text-dim);
  margin-top: 4px;
  padding-left: 8px;
  border-left: 2px solid var(--border);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

/* Event log */
.sys-events { max-height: 300px; overflow-y: auto; }

.sys-event-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 6px 0;
  border-bottom: 1px solid rgba(255,255,255,0.02);
  font-family: var(--font-mono);
  font-size: 11px;
}

.sys-event-type { color: var(--cyan); font-weight: 600; min-width: 120px; }
.sys-event-data { flex: 1; color: var(--text-dim); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sys-event-time { color: var(--text-muted); flex-shrink: 0; }

/* ── Ticket Detail Extras ──────────────────────────────── */
.ticket-actions {
  padding: 16px 20px;
  border-top: 1px solid var(--border);
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.ticket-priority-badge {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  padding: 2px 10px;
  border-radius: 10px;
  color: #fff;
}

/* ── Inbox Tag inside comms items ──────────────────────── */
.comms-item-body .inbox-tag {
  display: inline-block;
  margin-top: 4px;
  font-size: 9px;
}

/* ── Mobile responsive for new components ──────────────── */
@media (max-width: 767px) {
  .tickets-toolbar, .customers-toolbar, .revenue-toolbar, .comms-toolbar {
    flex-direction: column;
    align-items: stretch;
    gap: 8px;
  }

  .tickets-filters, .customers-filters, .comms-sources {
    overflow-x: auto;
    flex-wrap: nowrap;
    -webkit-overflow-scrolling: touch;
    padding-bottom: 4px;
    scrollbar-width: none;
  }
  .comms-sources::-webkit-scrollbar { display: none; }

  .source-btn {
    padding: 4px 10px;
    font-size: 11px;
  }

  .source-bar-wrap { width: 80px; }

  .comms-detail-header { flex-direction: column; gap: 8px; }

  .analytics-stats { grid-template-columns: repeat(2, 1fr); }
}

/* ── Chat View ─────────────────────────────────────────── */
.chat-view {
  display: flex;
  flex-direction: column;
  height: calc(100vh - 60px);
  max-height: calc(100vh - 60px);
}

.chat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 10px 16px;
  border-bottom: 1px solid var(--border);
}

.chat-header-info {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--text-muted);
}

.chat-header-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--border);
}
.chat-header-dot.online { background: var(--green); }
.chat-header-dot.offline { background: var(--brick); }

.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.chat-welcome {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  flex: 1;
  gap: 12px;
  color: var(--text-muted);
  text-align: center;
  padding: 40px 20px;
}

.chat-welcome-icon {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: var(--brass);
  color: var(--navy);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 24px;
  font-weight: 700;
}

.chat-welcome-text {
  max-width: 400px;
  line-height: 1.5;
  font-size: 13px;
}

.chat-msg {
  display: flex;
  flex-direction: column;
  max-width: 85%;
}

.chat-msg-user {
  align-self: flex-end;
  align-items: flex-end;
}

.chat-msg-ai {
  align-self: flex-start;
  align-items: flex-start;
}

.chat-msg-bubble {
  padding: 10px 14px;
  border-radius: 16px;
  font-size: 13px;
  line-height: 1.5;
}

.chat-msg-user .chat-msg-bubble {
  background: var(--brass);
  color: var(--navy);
  border-bottom-right-radius: 4px;
}

.chat-msg-ai .chat-msg-bubble {
  background: var(--card-bg);
  border: 1px solid var(--border);
  color: var(--text);
  border-bottom-left-radius: 4px;
  position: relative;
}

.chat-copy-btn {
  position: absolute;
  top: 6px;
  right: 6px;
  background: var(--soot);
  border: 1px solid var(--border);
  border-radius: 4px;
  color: var(--text-dim);
  cursor: pointer;
  padding: 4px;
  display: flex;
  align-items: center;
  justify-content: center;
  opacity: 0;
  transition: opacity 0.15s;
}

.chat-msg-bubble:hover .chat-copy-btn { opacity: 1; }
.chat-copy-btn:hover { color: var(--brass); border-color: var(--brass); }

.chat-msg-error .chat-msg-bubble {
  background: var(--brick-dim);
  border-color: var(--brick);
  color: var(--brick-light);
}

.chat-msg-text {
  margin: 0;
  font-family: var(--font-body);
  white-space: pre-wrap;
  word-wrap: break-word;
  font-size: 13px;
  line-height: 1.5;
}

/* ── Chat Markdown Rendering ── */
.chat-md {
  font-size: 13px;
  line-height: 1.6;
  color: var(--text);
}

.chat-md p { margin: 0 0 8px 0; }
.chat-md p:last-child { margin-bottom: 0; }

.chat-md .chat-h {
  margin: 12px 0 6px 0;
  color: var(--cream);
  font-family: var(--font-display);
}
.chat-md h2.chat-h { font-size: 16px; }
.chat-md h3.chat-h { font-size: 14px; }
.chat-md h4.chat-h { font-size: 13px; }
.chat-md .chat-h:first-child { margin-top: 0; }

.chat-md strong { color: var(--cream); font-weight: 600; }
.chat-md em { font-style: italic; color: var(--brass-light); }

.chat-md .chat-list {
  margin: 6px 0;
  padding-left: 18px;
}
.chat-md .chat-list li {
  margin: 3px 0;
  color: var(--text);
}
.chat-md .chat-list li::marker { color: var(--brass); }

.chat-md .chat-inline-code {
  background: rgba(212,165,116,0.1);
  color: var(--brass-light);
  padding: 1px 5px;
  border-radius: 3px;
  font-family: var(--font-mono);
  font-size: 12px;
}

.chat-md .chat-code-block {
  background: var(--navy);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 10px 12px;
  margin: 8px 0;
  overflow-x: auto;
  font-family: var(--font-mono);
  font-size: 12px;
  line-height: 1.5;
  color: var(--cream);
}

.chat-md .chat-code-block code {
  background: none;
  padding: 0;
  color: inherit;
}

.chat-md .chat-hr {
  border: none;
  border-top: 1px solid var(--border);
  margin: 10px 0;
}

.chat-md .chat-link {
  color: var(--brass);
  text-decoration: underline;
  text-underline-offset: 2px;
}
.chat-md .chat-link:hover { color: var(--brass-light); }

.chat-msg-time {
  font-size: 10px;
  color: var(--text-muted);
  margin-top: 2px;
  padding: 0 4px;
}

.chat-typing {
  opacity: 0.6;
  animation: chatPulse 1.5s ease-in-out infinite;
}

@keyframes chatPulse {
  0%, 100% { opacity: 0.4; }
  50% { opacity: 1; }
}

.chat-input-area {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 12px 16px;
  border-top: 1px solid var(--border);
  background: var(--bg);
}

.chat-input {
  flex: 1;
  background: var(--card-bg);
  border: 1px solid var(--border);
  border-radius: 20px;
  padding: 10px 16px;
  color: var(--text);
  font-size: 13px;
  font-family: var(--font-body);
  resize: none;
  outline: none;
  max-height: 120px;
  line-height: 1.4;
}

.chat-input:focus {
  border-color: var(--brass);
}

.chat-input::placeholder {
  color: var(--text-muted);
}

.chat-mic-btn {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: none;
  border: 1px solid var(--border);
  color: var(--text-dim);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: all var(--dur);
}
.chat-mic-btn:hover {
  color: var(--cream);
  border-color: var(--border-hover);
  background: rgba(255,255,255,0.03);
}
.chat-mic-btn.mic-active {
  color: var(--brick-light);
  border-color: var(--brick);
  background: var(--brick-dim);
  animation: mic-pulse 1.5s ease-in-out infinite;
}
@keyframes mic-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(231,76,60,0.4); }
  50% { box-shadow: 0 0 0 8px rgba(231,76,60,0); }
}

.chat-send-btn {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: var(--brass);
  border: none;
  color: var(--navy);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: opacity var(--dur);
}

.chat-send-btn:hover { opacity: 0.85; }
.chat-send-btn:disabled { opacity: 0.4; cursor: default; }

/* ── Marketing View ───────────────────────────────────── */
.marketing-view { padding: 0; }

.marketing-stats {
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
}

.marketing-content { margin-top: 12px; }

/* Feed */
.marketing-feed {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.marketing-post-card {
  background: linear-gradient(160deg, var(--navy-light) 0%, var(--navy-surface) 100%);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px 16px;
  transition: border-color var(--dur);
}

.marketing-post-card:hover {
  border-color: var(--border-hover);
}

.marketing-post-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
}

.marketing-post-date {
  font-size: 11px;
  color: var(--text-muted);
  font-family: var(--font-mono);
}

.marketing-status-badge {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 2px 10px;
  border-radius: 10px;
}

.marketing-status-badge.published { background: var(--green-dim, rgba(39,174,96,0.15)); color: var(--green); }
.marketing-status-badge.scheduled { background: var(--cyan-dim, rgba(0,188,212,0.15)); color: var(--cyan); }
.marketing-status-badge.draft     { background: var(--yellow-dim, rgba(243,156,18,0.15)); color: var(--yellow); }
.marketing-status-badge.failed    { background: var(--brick-dim); color: var(--brick-light); }

.marketing-post-body {
  margin-bottom: 10px;
}

.marketing-post-message {
  font-size: 13px;
  color: var(--cream);
  line-height: 1.5;
  white-space: pre-wrap;
}

.marketing-post-link {
  font-size: 12px;
  color: var(--cyan);
  margin-top: 6px;
  word-break: break-all;
}

.marketing-post-img {
  max-width: 100%;
  max-height: 200px;
  border-radius: var(--radius-sm);
  margin-bottom: 8px;
  object-fit: cover;
}

.marketing-post-scheduled {
  font-size: 11px;
  color: var(--cyan);
  margin-top: 6px;
  font-family: var(--font-mono);
}

.marketing-post-error {
  font-size: 11px;
  color: var(--brick-light);
  margin-top: 6px;
}

.marketing-post-engagement {
  display: flex;
  gap: 16px;
  font-size: 12px;
  color: var(--text-dim);
  margin-bottom: 10px;
  padding-top: 8px;
  border-top: 1px solid var(--border);
}

.marketing-post-actions {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

/* Compose */
.marketing-compose { max-width: 700px; }

.marketing-char-count {
  font-size: 11px;
  color: var(--text-muted);
  font-family: var(--font-mono);
}

.marketing-compose-actions {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
  margin-top: 12px;
}

.marketing-compose-status {
  font-size: 12px;
  margin-top: 8px;
  min-height: 18px;
}

/* Facebook embed cards */
.marketing-fb-feed {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.marketing-embed-card {
  max-width: 560px;
}

.marketing-embed-wrap {
  margin: 8px 0 12px;
  min-height: 200px;
  border-radius: var(--radius-sm);
  overflow: hidden;
}

.marketing-embed-wrap .fb-post {
  background: #fff;
  border-radius: var(--radius-sm);
}

.marketing-embed-wrap .fb-post > span {
  max-width: 100% !important;
}

.marketing-embed-wrap iframe {
  max-width: 100% !important;
  border-radius: var(--radius-sm);
}

/* Outreach */
.outreach-add-bar {
  display: flex;
  gap: 8px;
  margin-bottom: 16px;
  align-items: center;
}

/* Outreach rich cards */
.outreach-card {
  max-width: 560px;
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 0;
  overflow: hidden;
  margin-bottom: 16px;
  background: var(--card-bg);
}
.outreach-card-header {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
}
.outreach-rank {
  font-size: 18px;
  font-weight: 700;
  color: var(--brass);
  min-width: 32px;
}
.outreach-group-info {
  display: flex;
  flex-direction: column;
  flex: 1;
}
.outreach-group-name {
  font-size: 14px;
  font-weight: 600;
  color: var(--text);
}
.outreach-pub-date {
  font-size: 11px;
  color: var(--text-dim);
}
.outreach-updated {
  font-size: 10px;
  color: var(--text-dim);
  opacity: 0.6;
}
.outreach-note {
  font-size: 12px;
  color: var(--brass-light, var(--brass));
  padding: 8px 16px 0;
  font-style: italic;
}
.outreach-post-body {
  padding: 12px 16px;
}
.outreach-post-message {
  font-size: 13px;
  line-height: 1.5;
  color: var(--text);
  margin-bottom: 12px;
  max-height: 200px;
  overflow-y: auto;
}
.outreach-metrics {
  display: flex;
  gap: 4px;
  flex-wrap: wrap;
}
.outreach-metric {
  flex: 1;
  min-width: 80px;
  background: var(--bg);
  border-radius: 8px;
  padding: 8px 10px;
  text-align: center;
}
.outreach-metric-val {
  display: block;
  font-size: 18px;
  font-weight: 700;
  color: var(--text);
}
.outreach-metric-label {
  display: block;
  font-size: 10px;
  color: var(--text-dim);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}
.outreach-card .marketing-post-actions {
  padding: 10px 16px;
  border-top: 1px solid var(--border);
}

/* Mobile responsive */
@media (max-width: 767px) {
  .marketing-stats { grid-template-columns: repeat(2, 1fr); }
  .marketing-post-engagement { gap: 10px; font-size: 11px; }
  .marketing-compose { max-width: 100%; }
  .marketing-embed-card { max-width: 100%; }
  .outreach-card { max-width: 100%; }
  .outreach-add-bar { flex-direction: column; }
  .outreach-add-bar input { width: 100% !important; }
  .outreach-metrics { gap: 4px; }
  .outreach-metric { min-width: 60px; padding: 6px 4px; }
  .outreach-metric-val { font-size: 14px; }
}

/* ══════════════════════════════════════════════════════════
   Dispatch Board View
   ══════════════════════════════════════════════════════════ */

.dispatch-view { display: flex; flex-direction: column; gap: 0; height: calc(100vh - 70px); }

.dispatch-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
  gap: 12px;
  flex-wrap: wrap;
}

.dispatch-nav {
  display: flex;
  align-items: center;
  gap: 6px;
}

.dispatch-date-label {
  font-family: var(--font-display);
  font-size: 15px;
  font-weight: 600;
  color: var(--cream);
  margin-left: 8px;
}

.dispatch-toggle {
  display: flex;
  align-items: center;
  gap: 4px;
}

.dispatch-body {
  display: flex;
  flex: 1;
  min-height: 0;
  overflow: hidden;
}

.dispatch-board {
  flex: 1;
  min-width: 0;
  overflow: auto;
  padding: 12px;
}

.dispatch-unassigned-panel {
  width: 220px;
  flex-shrink: 0;
  border-left: 1px solid var(--border);
  overflow-y: auto;
}

.dispatch-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 60px 20px;
  color: var(--text-muted);
  text-align: center;
  font-size: 14px;
}

/* ── Tech List (sidebar) ── */
.dispatch-tech-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px;
  border-bottom: 1px solid var(--border);
  transition: background var(--dur);
}

.dispatch-tech-item:hover { background: var(--brass-glow); }

.dispatch-tech-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  flex-shrink: 0;
}

.dispatch-tech-info { flex: 1; min-width: 0; }
.dispatch-tech-name { font-size: 13px; font-weight: 600; color: var(--cream); }
.dispatch-tech-role { font-size: 11px; color: var(--text-muted); text-transform: capitalize; }

.dispatch-tech-count {
  font-size: 12px;
  font-weight: 700;
  color: var(--brass);
  font-family: var(--font-mono);
  background: var(--brass-dim);
  padding: 2px 8px;
  border-radius: 8px;
  flex-shrink: 0;
}

/* ── Day Grid (tech columns) ── */
.dispatch-day-grid {
  display: flex;
  gap: 12px;
  min-height: 300px;
}

.dispatch-day-column {
  flex: 1;
  min-width: 180px;
  background: var(--navy-light);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  display: flex;
  flex-direction: column;
}

.dispatch-col-header {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 12px;
  border-bottom: 2px solid var(--brass);
  font-size: 13px;
  font-weight: 600;
  color: var(--cream);
  flex-shrink: 0;
}

.dispatch-col-count {
  margin-left: auto;
  font-size: 11px;
  font-family: var(--font-mono);
  color: var(--text-dim);
}

.dispatch-col-body {
  flex: 1;
  padding: 8px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  min-height: 100px;
  transition: background var(--dur);
}

.dispatch-col-body.drop-active {
  background: var(--brass-dim);
  outline: 2px dashed var(--brass);
  outline-offset: -4px;
}

.dispatch-col-empty {
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--text-muted);
  font-size: 12px;
  padding: 20px 8px;
  flex: 1;
}

/* ── Job Cards ── */
.dispatch-job-card {
  background: var(--navy-surface);
  border: 1px solid var(--border);
  border-left: 3px solid var(--brass);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  cursor: pointer;
  transition: all var(--dur);
  touch-action: none;
}

.dispatch-job-card:hover {
  border-color: var(--border-hover);
  background: var(--soot);
}

.dispatch-job-card.dragging {
  opacity: 0.7;
  box-shadow: 0 8px 24px rgba(0,0,0,0.4);
  transform-origin: center center;
}

.dispatch-job-customer {
  font-size: 13px;
  font-weight: 600;
  color: var(--cream);
  margin-bottom: 2px;
}

.dispatch-job-address {
  font-size: 11px;
  color: var(--text-dim);
  margin-bottom: 6px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.dispatch-job-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 11px;
  font-family: var(--font-mono);
}

.dispatch-job-time { color: var(--text-dim); }
.dispatch-job-duration { color: var(--text-muted); }
.dispatch-job-status { font-weight: 600; font-size: 10px; text-transform: uppercase; letter-spacing: 0.5px; }

/* ── FullCalendar Dark Theme Overrides ── */
#fullCalendarEl {
  --fc-border-color: var(--border);
  --fc-button-bg-color: var(--soot);
  --fc-button-border-color: var(--border);
  --fc-button-text-color: var(--text);
  --fc-button-hover-bg-color: var(--soot-light);
  --fc-button-hover-border-color: var(--border-hover);
  --fc-button-active-bg-color: var(--brass);
  --fc-button-active-border-color: var(--brass);
  --fc-event-bg-color: var(--brass);
  --fc-event-border-color: var(--brass);
  --fc-event-text-color: var(--navy);
  --fc-today-bg-color: rgba(212,165,116,0.06);
  --fc-now-indicator-color: var(--brass);
  --fc-page-bg-color: transparent;
  --fc-neutral-bg-color: var(--navy-light);
  --fc-list-event-hover-bg-color: var(--brass-glow);
  --fc-highlight-color: var(--brass-dim);
  --fc-non-business-color: rgba(0,0,0,0.15);
}

#fullCalendarEl .fc {
  font-family: var(--font-body);
  font-size: 12px;
}

#fullCalendarEl .fc-col-header-cell-cushion,
#fullCalendarEl .fc-daygrid-day-number,
#fullCalendarEl .fc-timegrid-slot-label-cushion {
  color: var(--text-dim);
  font-family: var(--font-mono);
  font-size: 11px;
}

#fullCalendarEl .fc-daygrid-day-number {
  color: var(--cream);
  font-weight: 600;
}

#fullCalendarEl .fc-event {
  border-radius: var(--radius-xs);
  font-size: 11px;
  font-weight: 600;
  padding: 1px 4px;
  cursor: pointer;
}

#fullCalendarEl .fc-timegrid-event {
  border-radius: var(--radius-xs);
}

#fullCalendarEl .fc-day-today {
  background: var(--brass-glow) !important;
}

#fullCalendarEl .fc-scrollgrid {
  border-color: var(--border);
}

#fullCalendarEl .fc-scrollgrid td,
#fullCalendarEl .fc-scrollgrid th {
  border-color: var(--border);
}

/* ── Dispatch Responsive ── */
@media (max-width: 900px) {
  .dispatch-body { flex-direction: column; }
  .dispatch-unassigned-panel { width: 100%; border-left: none; border-top: 1px solid var(--border); max-height: 200px; }
  .dispatch-day-grid { flex-direction: column; }
  .dispatch-day-column { min-width: unset; }
  .dispatch-header { flex-direction: column; align-items: stretch; }
}

@media (max-width: 600px) {
  .dispatch-nav { justify-content: center; flex-wrap: wrap; }
  .dispatch-toggle { justify-content: center; flex-wrap: wrap; }
  .dispatch-date-label { font-size: 13px; margin-left: 0; }
}